What your customer thinks, is no mystery!
We are an Australian Mystery Shopping Company providing our services to Hundreds of Retail, Hospitality, Leisure and other business operators every month.
We provide a range of services that can suit all types of businesses and organisations. We are also a member of the Mystery Shopping Providers Association and abide by their code of ethics.
Find out about the Mystery Customer Advantage to see why our program is different from other mystery shopping providers. We even compared ourselves to the competition for your convenience.
For more information regarding mystery shopping and what Mystery Customer can do for your business, feel free to download our Mystery Customer Info Kit
Mystery Customer also provide an in-house Customer Service Training Program for businesses located in and around Sydney, Wollongong and Newcastle. For interstate enquiries, please contact us.
Keeping Customers Happy
- Keeping customers doesn’t always need to be so complicated. Our Mystery Customer program can help your business.
- Date submitted: 12/08/2011
Mystery Shopping Through These Tough Times
- During these tough economic times, mystery shopping will play an important role in engaging your customers
- Date submitted: 25/05/2011
Mystery Shopping Tailored for Your Business!
- Did you know that you can have surveys tailored to suit your specific business needs and still compare your business with the industry standard?
- Date submitted: 17/05/2011
Free No Obligation Mystery Customer Visit
- Are you interested in how a mystery shopping campaign can help your business? There is no better company to start your mystery shopping campaign with than Mystery Customer.
- Date submitted: 14/09/2010
Customer Service Articles
- Check out our library of Customer Service articles
- Date submitted: 30/07/2010
Recruiting the right people for customer service roles
- It is obviosuly important you have the right people for your customer service roles. This article will help you identify the right people
- Date submitted: 14/01/2011
Promotional Checks
- Our services are not only limited to customer service checks. We can also perform checks of your promotional campaigns and make sure they are working for you as you expect.
- Date submitted: 01/09/2010
Typical Mystery Customer Visits
- Whatever industry you're in, the Mystery Customer Program can help to boost your business!
- Date submitted: 20/02/2010
What Our Clients Think About Us
- Pleasing Results from a Recent Client Survey
- Date submitted: 05/01/2010
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
Testimonial 234
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
We are members, and abide by the code of ethics, of the MSPA – Asia Pacific.
