Changes to Mystery Customer Contract 9 September 2009
Date submitted: 09/09/2009

We have made the following changes to the agreement we have with our mystery customer contractors -

  • new Part D added to Preamble - explains that the contract includes the terms and conditions under which our relationship is based, and how it may be changed and terminated;
  • 3.2 - re invoicing format - we make clear we can require you to provide your invoices in a specified format;
  • 4.2 added - we have inserted provision that if you provide us with incorrect banking or other details that results in an additional charge to us, then we may deduct the expense against income owing to you;
  • 5.2 added – we make clear that we can make changes to the contract from time to time, as long as we supply you with a copy of the changes and provide you with advance notice of the changes as they affect you;
  • new 6.1 - how much we pay – we are changing from having a set schedule of fees, to a system of telling you when you are offered the shop how much we will pay you. As a result, there won't be a ‘schedule of payments’ attached to the contract;
  • new 6.2 – we have inserted a term that we can withhold payment for work not done on time or where it is of an unacceptable or unusable standard.

Any queries regarding these changes can be directed to admin@mysterycustomer.com.au.

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Testimonial 234

Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
David Hiscox - CEO
Dapto Leagues Club

Testimonial 235

Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
Angela Conn - National Marketing Manager
Pickles Auctions

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