Our Mystery Customer Program allows you to gain a valuable insight into how your customers view your business.
Our experienced Mystery Customers visit your business posing as customers to perform independent, objective inspection of your facilities and service standards.
The information gathered can often uncover poor employee service or inefficient practices, and allow you to address these issues to improve sales and service standards. By identifying weaknesses and acting to improve on them, businesses can easily gain a competitive advantage over their competitors.
When you sign on for our Mystery Customer program you can specify which aspects of your business you would like reviewed.
Clients often choose to focus on:
- The attitude and appearance of the employees
- Employee’s sales ability and product knowledge
- The cleanliness of facilities
- The quality and delivery of customer service
We're also happy to develop criteria specific for your business.
Reports are generally available online within 48 hours of a Mystery Customer visit.
Accessed via our secure login area, you’ll have at your disposal:
- Details of our Mystery Customer’s consumer experience with your business
- A comparison of your performance against previous visits
- A benchmark against other businesses
Reports
Click here to read about our reporting capabilities
To find out how a customer views your business request a free Mystery Customer visit and report now.
Testimonial 81
- Panthers have found the service to be quite insightful and the reports have provided us with both positive and negative feedback to allow us to give constructive feedback to our staff. When we required additional visits to evaluate our functions service and concerts, Mystery Customer response was immediate.
- Luke Walker - General Manager
- Cardiff and Newcastle Panthers
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
