Our Mystery Customer Program allows you to gain a valuable insight into how your customers view your business.
Our experienced mystery shoppers visit your business posing as customers to perform independent, objective inspection of your facilities and service standards.
The information gathered can often uncover poor employee service or inefficient practices, and allow you to address these issues to improve sales and service standards. By identifying weaknesses and acting to improve on them, businesses can easily gain a competitive advantage over their competitors.
When you sign on for our Mystery Customer program you can specify which aspects of your business you would like reviewed.
Clients often choose to focus on:
- The attitude and appearance of the employees
- Employee’s sales ability and product knowledge
- The cleanliness of facilities
- The quality and delivery of customer service
We're also happy to develop criteria specific for your business.
Reports are generally available online within 2 working days of a Mystery Customer visit.
Accessed via our secure login area, you’ll have at your disposal:
- Details of our Mystery Customer’s consumer experience with your business
- A comparison of your performance against previous visits
- A benchmark against other businesses
The Mystery Customer Advantage
Find out about the Mystery Customer Advantage to see why our program is different from other mystery shopping providers. We even compared ourselves to the competition for your convenience.
The Mystery Customer Program
Click here to download our information kit and read more about Mystery Shopping and how Mystery Customer can help your business. (The file may take some time to download depending on your Internet)
Mystery Customer Essentials - Customer Service Training
Mystery Customer also provide an in-house Customer Service Training Program for businesses located in and around Sydney, Wollongong and Newcastle. For interstate enquiries, please contact us.
Contact Mystery Customer via our online form, or call us on 1300 60 1234.
With Mystery Customer, what your customer thinks, is no mystery!
Clients that we have worked with:
Testimonial 234
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
