How will the Mystery Customer Program help my business?
How can Mystery Customer improve my bottom line?
FAQ 31
- How will the Mystery Customer Program help my business?
- Without "pointing the finger", Mystery Customer reports can uncover poor performance and allow you to reshape employee behaviour in a cost-effective manner. Your business will discover how to identify and correct weaknesses, measure progress and use the data gathered to gain a competitive edge.
FAQ 74
- How can Mystery Customer improve my bottom line?
- During the past few years we have helped businesses to attract & retain customers by increasing customer service standards; Identify new business opportunities; and enhance employee sales ability through customer service skill training.
FAQ 75
- Can Mystery Customer provide benchmark comparisons?
- Yes. We will provide you with comparable data so you can benchmark your business against other businesses registered in the program.
FAQ 116
- How much does participation in the program cost?
- Our fees are usually a function of our ongoing administrative charges, shopper payments and reimbursement of visit costs. There is also a one-off set-up fee to cover the cost of setting up questionnaires and other initial arrangements. Charges also reduce for the longer you commit to the program.
Testimonial 234
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
Testimonial 235
- Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
- Angela Conn - National Marketing Manager
- Pickles Auctions
