How will the Mystery Customer Program help my business?
How can Mystery Customer improve my bottom line?
FAQ 31
- How will the Mystery Customer Program help my business?
- Without "pointing the finger", Mystery Customer reports can uncover poor performance and allow you to reshape employee behaviour in a cost-effective manner. Your business will discover how to identify and correct weaknesses, measure progress and use the data gathered to gain a competitive edge.
FAQ 74
- How can Mystery Customer improve my bottom line?
- During the past few years we have helped businesses to attract & retain customers by increasing customer service standards; Identify new business opportunities; and enhance employee sales ability through customer service skill training.
FAQ 75
- Can Mystery Customer provide benchmark comparisons?
- Yes. We will provide you with comparable data so you can benchmark your business against other businesses registered in the program.
FAQ 116
- How much does participation in the program cost?
- Our fees are usually a function of our ongoing administrative charges, shopper payments and reimbursement of visit costs. There is also a one-off set-up fee to cover the cost of setting up questionnaires and other initial arrangements. Charges also reduce for the longer you commit to the program.
To find out how a customer views your business request a free Mystery Customer visit and report now.
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
Testimonial 81
- Panthers have found the service to be quite insightful and the reports have provided us with both positive and negative feedback to allow us to give constructive feedback to our staff. When we required additional visits to evaluate our functions service and concerts, Mystery Customer response was immediate.
- Luke Walker - General Manager
- Cardiff and Newcastle Panthers
