Question:
What is required to become a Mystery Customer?
Answer:
No formal qualifications are needed to become a Mystery Customer. However, a keen eye for detail and the ability to differentiate good service from bad are requirements.
You must have access to transport to be able to get to the venue, be contactable via telephone and have internet access.
Type:
Shopper
Testimonial 234
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
