- Good customer service means different things to different people and in different situations.
- Date submitted: 12/12/2011
- Rude store staff are Australian shoppers' biggest bugbear according to new research from Synovate Retail Performance.
- Date submitted: 30/11/2011
- Mystery Customer would like to explain to our shoppers the main reason they aren't assigned any jobs.
- Date submitted: 02/09/2011
- Keeping customers doesn’t always need to be so complicated. Our Mystery Customer program can help your business.
- Date submitted: 12/08/2011
- Not enough staff, not enough training, not enough manners. Welcome to Australia, where the hospitality industry needs some lessons in how to be hospitable.
- Date submitted: 11/08/2011
- As a mystery customer, do you need an ABN?
- Date submitted: 08/08/2011
- During these tough economic times, mystery shopping will play an important role in engaging your customers
- Date submitted: 25/05/2011
- Did you know that you can have surveys tailored to suit your specific business needs and still compare your business with the industry standard?
- Date submitted: 17/05/2011
- Tony Hsieh, CEO of online consumer goods Zappos.com has outlined his 10 beliefs in customer service.
- Date submitted: 28/04/2011
- Mystery Customer's Shopper of the Month Campaign. Included are tips on how you can improve your reporting to improve your chances to win!
- Date submitted: 02/03/2011
- The key to customer loyalty is repeat business and points programs are an effective way to do it - right?
- Date submitted: 03/02/2011
- We would like to remind you that the 'due by date' means that this is the last possible day to submit your report.
- Date submitted: 01/02/2011
- Mystery Customer is a Legitimate Mystery Shopping Company. This article also gives you 10 tips to find other legitimate companies so you don't get scammed.
- Date submitted: 31/01/2011
- This article gives you an overview of what is expected and how this change will be beneficial for you.
- Date submitted: 18/01/2011
- It is obviosuly important you have the right people for your customer service roles. This article will help you identify the right people
- Date submitted: 14/01/2011
- Mystery Customer will be closed from the afternoon of Christmas Eve until Tuesday January 4th 2011.
- Date submitted: 23/12/2010
- Mystery Customer will be closed from the afternoon of Christmas Eve until Tuesday January 4th 2011.
- Date submitted: 23/12/2010
- Mystery Customer Pty Ltd has been targeted with a mystery shopping scam. Please read for full details of the scam
- Date submitted: 08/12/2010
- Lots of businesses put energy into customer service, when they should be focusing on customer satisfaction. So what’s the difference?
- Date submitted: 12/11/2010
- Create a culture in which field leaders follow up on customer experiences with specific feedback, coaching, and a process to share best practices
- Date submitted: 05/11/2010
- This article outlines the new changes made to the mystery shopper contract
- Date submitted: 30/10/2010
- The new RFA function will allow you to send us any concerns about the reports we send you.
- Date submitted: 29/10/2010
- Another tactic to engage your customers - Make Customer Service Objectives Part of the Daily Business Rhythm
- Date submitted: 28/09/2010
- Mystery Customer joins the Mystery Shopping Providers Association. Please read their code of ethics
- Date submitted: 27/09/2010
- Have you had problems saving your Mystery Customer surveys? This article helps you identify the problems and provide you with solutions to save and submit your surveys.
- Date submitted: 27/09/2010
- Are you interested in how a mystery shopping campaign can help your business? There is no better company to start your mystery shopping campaign with than Mystery Customer.
- Date submitted: 14/09/2010
- What are some of the ways you can improve your reports? Why are comment boxes so small? These questions will be addressed in the following short article
- Date submitted: 02/09/2010
- Mystery Customer is increasing the industries in which we have clients, particularly so jobs don’t become repetitive and boring for you.
- Date submitted: 01/09/2010
- Our services are not only limited to customer service checks. We can also perform checks of your promotional campaigns and make sure they are working for you as you expect.
- Date submitted: 01/09/2010
- There’s no point in having customer service standards if you and your staff aren’t applying them. So, how do you encourage your people to apply your customer service standards?
- Date submitted: 30/08/2010
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
