Meeting your customers' expectations at every customer touch point

This month we highlight the importance of educating each staff member about how to meet your customers’ expectations at every customer touch point.
Date submitted: 30/07/2010

Shopper Tips - Receiving Timely Payments

We will share five simple tips on what you can do to help us successfully pay you each month.
Date submitted: 01/07/2010

Customer Service Standards

Why do customer service problems occur? This article outlines solutions that you can adopt for your business.
Date submitted: 22/06/2010

Shopper Scam Warning

Mystery Customer would like to warn those of you who are not aware of the mystery shopping scam to be careful when applying for jobs with a new mystery shopping company.
Date submitted: 18/06/2010

Is Customer Satisfaction Enough?

You already know that measuring customer satisfaction is important, but is it enough?
Date submitted: 31/05/2010

Tailor made surveys!

Did you know that you can have surveys tailored to suit your specific business needs and still compare your business with the industry standard?
Date submitted: 17/05/2010

How To Get Ahead as a Mystery Customer?

As we have upgraded our software, we also want to upgrade the quality of our reporting. This article gives you an overview of what is expected and how this change will be beneficial for you.
Date submitted: 07/05/2010

Tips for Shoppers

There are some key differences between our old and new system – so it’s important that you follow the instructions
Date submitted: 01/05/2010

New improved reporting gives you information at a glance

To provide our clients with the best reporting available whilst also positioning ourselves for future business growth, Mystery Customer has recently implemented world leading mystery shopping software
Date submitted: 25/03/2010

Areas Where We Need Mystery Shoppers

Like to earn extra cash or benefits doing what you like doing?
Date submitted: 24/03/2010

Our New Portal is Go!

Our new web portal is fully operational for all clients and shoppers from 1 March 2010
Date submitted: 01/03/2010

The Initial Impact

Have a good look at your staff through your customers’ eyes. Would you like to be served by them?
Date submitted: 28/01/2010

Radio Interview About Mystery Customer

Mystery Customer Director Terry Ashton was recently interviewed on 99.3FM
Date submitted: 20/10/2009

Special Log-in to new ShopMetrics portal

We are currently asking our existing shoppers to enter their details into our new ShopMetrics web portal.
Date submitted: 10/09/2009

Changes to Mystery Customer Contract 9 September 2009

We have updated our mystery customer contract. This article explains what's changed.
Date submitted: 09/09/2009

Is Your Customer Service Working?

This article discusses some ways you can measure how well your customer service is working.
Date submitted: 09/06/2009

New Log-in Access Location

If you can see this message, you can see our new website. This has necessitated a change in the link to how you enter or view your results.
Date submitted: 17/03/2009

Keeping your staff motivated for a better bottom line

Phil Ryan, CEO of City Diggers Wollongong, talks about how his Club uses the Mystery Customer Program to keep staff motivated.
Date submitted: 12/03/2009

What Our Clients Think About Us

Pleasing Results from a Recent Client Survey
Date submitted: 05/02/2009

Typical Mystery Customer Visits

Whatever industry you're in, the Mystery Customer Program can help to boost your business!
Date submitted: 27/01/2009

Customer Service Articles

Check out our library of Customer Service articles
Date submitted: 01/01/2009

Testimonial 81

Panthers have found the service to be quite insightful and the reports have provided us with both positive and negative feedback to allow us to give constructive feedback to our staff. When we required additional visits to evaluate our functions service and concerts, Mystery Customer response was immediate.
Luke Walker - General Manager
Cardiff and Newcastle Panthers

Testimonial 82

This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
Trent Russell - General Manager
National Zoo and Aquarium

Copyright © 2009 Mystery Customer

a Level Four Media site