Our New Portal is Go!
- Our new web portal is fully operational for all clients and shoppers from 1 March 2010
- Date submitted: 01/03/2010
Areas Where We Need Mystery Shoppers
- Like to earn extra cash or benefits doing what you like doing?
- Date submitted: 16/02/2010
The Initial Impact
- Have a good look at your staff through your customers’ eyes. Would you like to be served by them?
- Date submitted: 28/01/2010
Radio Interview About Mystery Customer
- Mystery Customer Director Terry Ashton was recently interviewed on 99.3FM
- Date submitted: 20/10/2009
Special Log-in to new ShopMetrics portal
- We are currently asking our existing shoppers to enter their details into our new ShopMetrics web portal.
- Date submitted: 10/09/2009
Changes to Mystery Customer Contract 9 September 2009
- We have updated our mystery customer contract. This article explains what's changed.
- Date submitted: 09/09/2009
Is Your Customer Service Working?
- This article discusses some ways you can measure how well your customer service is working.
- Date submitted: 09/06/2009
New Log-in Access Location
- If you can see this message, you can see our new website. This has necessitated a change in the link to how you enter or view your results.
- Date submitted: 17/03/2009
Keeping your staff motivated for a better bottom line
- Phil Ryan, CEO of City Diggers Wollongong, talks about how his Club uses the Mystery Customer Program to keep staff motivated.
- Date submitted: 12/03/2009
What Our Clients Think About Us
- Pleasing Results from a Recent Client Survey
- Date submitted: 05/02/2009
Typical Mystery Customer Visits
- Whatever industry you're in, the Mystery Customer Program can help to boost your business!
- Date submitted: 27/01/2009
Customer Service Articles
- Check out our library of Customer Service articles
- Date submitted: 01/01/2009
To find out how a customer views your business request a free Mystery Customer visit and report now.
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
Testimonial 81
- Panthers have found the service to be quite insightful and the reports have provided us with both positive and negative feedback to allow us to give constructive feedback to our staff. When we required additional visits to evaluate our functions service and concerts, Mystery Customer response was immediate.
- Luke Walker - General Manager
- Cardiff and Newcastle Panthers
