Meeting your customers' expectations at every customer touch point

This month we highlight the importance of educating each staff member about how to meet your customers’ expectations at every customer touch point.
Date submitted: 30/07/2010

Customer Service Standards

Why do customer service problems occur? This article outlines solutions that you can adopt for your business.
Date submitted: 22/06/2010

Is Customer Satisfaction Enough?

You already know that measuring customer satisfaction is important, but is it enough?
Date submitted: 31/05/2010

The Initial Impact

Have a good look at your staff through your customers’ eyes. Would you like to be served by them?
Date submitted: 28/01/2010

Is Your Customer Service Working?

This article discusses some ways you can measure how well your customer service is working.
Date submitted: 09/06/2009

Keeping your staff motivated for a better bottom line

Phil Ryan, CEO of City Diggers Wollongong, talks about how his Club uses the Mystery Customer Program to keep staff motivated.
Date submitted: 12/03/2009

Testimonial 82

This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
Trent Russell - General Manager
National Zoo and Aquarium

Testimonial 81

Panthers have found the service to be quite insightful and the reports have provided us with both positive and negative feedback to allow us to give constructive feedback to our staff. When we required additional visits to evaluate our functions service and concerts, Mystery Customer response was immediate.
Luke Walker - General Manager
Cardiff and Newcastle Panthers

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