- Good customer service means different things to different people and in different situations.
- Date submitted: 12/12/2011
- Rude store staff are Australian shoppers' biggest bugbear according to new research from Synovate Retail Performance.
- Date submitted: 30/11/2011
- Not enough staff, not enough training, not enough manners. Welcome to Australia, where the hospitality industry needs some lessons in how to be hospitable.
- Date submitted: 11/08/2011
- Tony Hsieh, CEO of online consumer goods Zappos.com has outlined his 10 beliefs in customer service.
- Date submitted: 28/04/2011
- The key to customer loyalty is repeat business and points programs are an effective way to do it - right?
- Date submitted: 03/02/2011
- Lots of businesses put energy into customer service, when they should be focusing on customer satisfaction. So what’s the difference?
- Date submitted: 12/11/2010
- Create a culture in which field leaders follow up on customer experiences with specific feedback, coaching, and a process to share best practices
- Date submitted: 05/11/2010
- Another tactic to engage your customers - Make Customer Service Objectives Part of the Daily Business Rhythm
- Date submitted: 28/09/2010
- There’s no point in having customer service standards if you and your staff aren’t applying them. So, how do you encourage your people to apply your customer service standards?
- Date submitted: 30/08/2010
- This month we highlight the importance of educating each staff member about how to meet your customers’ expectations at every customer touch point.
- Date submitted: 30/07/2010
- Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
- Angela Conn - National Marketing Manager
- Pickles Auctions
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
