- Mystery Customer joins MSPA
- Date submitted: 27/09/2010
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Mystery Customer has recently become a member of the MSPA. By doing so we agree to abide by the code of professional standards and ethics agreement set by the MSPA.
"The MSPA is dedicated to improving service and promoting excellence in the mystery shopping industry. A fundamental aim of the Association is to ensure that standards are maintained. To improve the value, reputation and stimulate the use of mystery shopping services, it is important that information about mystery shopping services is accurately communicated to both the business community and the public at large, while complying with applicable government laws, regulations and ordinances”. - http://www.mspa-ap.org
As a shopper with Mystery Customer, we would like you to read and understand the code of ethics that the MSPA sets for shoppers. You will not be required to sign the documentation and send it to us.
The code of ethics can be viewed here
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Testimonial 234
- Mystery Customer has played a major part in the club's financial success and has helped the club to foster a culture of accountability among our frontline staff and has focussed our managers' responsibility for each department. Our staff have accepted mystery shopping as a key part in our club being a leading venue in quality and customer service.
- David Hiscox - CEO
- Dapto Leagues Club
Testimonial 235
- Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
- Angela Conn - National Marketing Manager
- Pickles Auctions
