Mystery Customer - New Mystery Customer Contract for Shoppers

Shoppers

New Mystery Customer Contract for Shoppers
Date submitted: 30/10/2010
Summary of Changes to Contract for Provision of Mystery Customer Services - General Conditions The following sets out an overview of the changes made to the general conditions under which our mystery customer contractors provide their services to Mystery Customer Pty Ltd. Whilst we believe this summary accurately reflects the changes made to the contract, our mystery customers should refer to the full contract for the specific requirements. • Simplification of language by removing use of some defined terms and jargon, such as replacing ‘the Principal’ with ‘Mystery Customer’ (Pty Ltd). • Insertion of a description of the services provided by our mystery customers and that these are to be carried out in accordance with the instructions provided to our mystery customers. • Clarification that GST-registered mystery customers need to submit ATO-compliant Tax Invoices. • Insertion of provisions permitting our mystery customer contractors to appoint other persons to perform mystery customer services on their behalf (for example, family members or friends), as long as those persons comply with our same standards and conditions expected of all our mystery customers. Where this occurs, the contractor will remain responsible for ensuring the other person complies with the contractor’s contractual obligations with Mystery Customer Pty Ltd. New shoppers who have signed up since mid October 2010, would have already signed to the new contract as part of their application process
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Testimonial 82

This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
Trent Russell - General Manager
National Zoo and Aquarium

Testimonial 235

Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
Angela Conn - National Marketing Manager
Pickles Auctions