Dear Mystery Customers,

Generally, Mystery Customer will make the payments for your assignments within the first 10 days of the new month.

There are five simple tips for you to follow to ensure that we won’t have problems paying you and you won’t have problems receiving payments from us.

Tip #1
To continue meeting our commitment to our clients, we need you to submit your survey within 24 hours upon the completion of your visit. This critical requirement not only benefits our clients - it may help you receive your payment sooner.

Tip #2
Ensure that your bank account details are entered accurately and that they are up to date. To do this:
1. Log into your account and move your mouse over the tab that reads ‘My Settings’.
2. Click on ‘Edit Profile’.
3. Under the ‘More’ tab you will be able to edit your bank details.
4. Click the ‘Save’ button at the bottom of the page.

Tip #3
Our new Mystery Customer software determines which pay cycle your payment is allocated to, based on the date your report is submitted to our client, and not the date you actually complete your visit. Therefore, if you are completing a visit late in the calendar month it is best to submit your survey as soon as possible to ensure that you are included in that month’s payment cycle.

Also, where possible, try to avoid leaving your visits until the end of the month, otherwise your payment might be delayed another month.

Tip #4
Check your ABN status. Only a few holders of an ABN are also GST registered. You will almost certainly know if you are also GST registered. To find out whether or not your ABN is GST registered:
1. Go to www.abr.business.gov.au.
2. Enter your ABN in the search field and click ‘Search’.
3. Check the ‘GST status’ to see whether or not you are GST registered.

To check or modify your ABN details in your Mystery Customer profile:
1. Log into your profile and move your mouse over the tab that reads ‘My Settings’.
2. Click on ‘Edit Profile’.
3. Under the ‘More’ tab you will be able to edit your ABN details.
4. Click the ‘Save’ button at the bottom of the page.

Tip #5
If you are an ABN holder and are GST registered, you are required to send us a tax invoice by the 7th of the month. Please email only one invoice per calendar month with all visits to: accounts@mysterycustomer.com.au.

For further details regarding payments, please read the help document called ‘Shopper Invoicing and Payments’ available when you log into your profile. It will be located on the right hand side of your home page.