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• Shoppers

Information for New Mystery Customers

Please read the following important information:

Allocation of Visits

• Visits are allocated by email. The number of visits that may be allocated to you will vary depending upon your location, the number of clients we have in your area, and also the number of other shoppers we have in your area. There may be some months in which no visits are allocated to you. 
• Some visits are required to be done at a specific time or date, and you will be advised of this in the email at the time of allocation. 
• Once you have been allocated a visit please ensure it has been completed by the third week of the calendar month, unless specified otherwise. All reports should be entered via our website within 24 hours of the visit.
• If you are unable to conduct an allocated visit for any reason at all, please advise us as soon as possible so we can reallocate the visit to another shopper.

How to Complete a Mystery Visit

• Once you have been allocated a visit, go to our website www.mysterycustomer.com.au, click the ‘login’ button, and enter your username (your email address) and your chosen password.
• In your inbox, find your specified visit and click on the icon . Information regarding what to look for in your report will show up.
• Attend your allocated visit.

Entering the Results of Your Visit

• The results of your Mystery Customer visit are entered via our website www.mysterycustomer.com.au, click the ‘login’ button, and enter our database using your username (your email address) and your chosen password.
• Please follow this link for more step-by-step instructions on how to enter your results: http://www.mysterycustomer.com.au/shoppers/shoppers-data-entry-process
• Reports must be entered within 24 hours of completing your visit.

Invoicing and Payments

At the end of the calendar month you need to send us an invoice for all of the visits you did during the month. Send only ONE invoice per calendar month and include all of your visits for the month on the one invoice. Your invoice should include the following information:

• Your name, address and ABN (if applicable);
• The date of each visit you did;
• The venue of each visit;
• The type of visit you did i.e. bar/gaming, dining, retail, etc;
• The agreed payment claimed for each visit;The Total owing for the month; and
• Your bank account details.

Please email (admin@mysterycustomer.com.au) or fax (02 9475 4450) your invoice by the first week after the end of the month. Invoices are paid around the middle of the month, and an email will be sent to you to advise when payment has been made to your bank account.

In some cases you may be reimbursed for out of pocket expenses incurred during a visit. You will be advised of this at the time the visit is allocated. Please include copies of your receipts with your invoice when claiming out of pocket expenses. Expenses will not be reimbursed where suitable supporting documentation is not provided.

Any queries regarding your invoice or payments should be made to accounts@mysterycustomer.com.au.

Any other queries regarding your visit should be made to admin@mysterycustomer.com.au.

If you want to be rewarded for visiting hospitality outlets and entertainment venues, or for going shopping, click here to complete an application form.