Mystery Customer - Mystery Customer Instructions Test

Shoppers

Mystery Customer Instructions Test

Got here without registering your personal details first? You'll need to go to our Shoppers Contact page first (use the link at the top of this page) and fill out your details.

In order to become one of our qualified mystery customers, you will need to complete this second step of our 3 step selection process.

This second step of the process involves learning how to be the best mystery customer possible through reading our materials in the Shoppers FAQs and Shoppers About sections of this website (see the links at the top of the page). Once you have done so, you can start the test below, which should normally take under 10 minutes to complete.

* Required - all questions are required.

First Name: *

Last Name: *

Email Address: *

For the following questions, please choose the most correct answer.

Q1. The best mystery shoppers : *

a) Are attentive to detail

b) Have a good memory, e.g., names, locations, etc.

c) Are thoroughly organised and prepared, e.g., with briefs, assignments, submissions

d) All of the above

Q2. Evaluations can be rejected if: *

a) Important information is missing, e.g., names, dates

b) Comments were unclear and/or inappropriate

c) The visit was conducted in a way which made staff aware that a mystery shop was being undertaken

d) All of the above

Q3. Communication to you regarding job opportunities, assignments, submissions, and payment is expected to be carried out via: *

a) Online

b) Email, online and the phone

c) Phone

d) Face-to-face contact

Q4. Payment for an assignment occurs after: *

a) You have submitted the assignment

b) We have received your invoice for all your assignments in the calendar month

c) You have emailed Mystery Customer regarding payment

d) You have been assigned to a visit

Q5. What must you do if you cannot meet the specified requirements of the assignment: *

a) Finish the assignment as best as possible and submit it

b) Stop all communication with Mystery Customer

c) Email admin@mysterycustomer.com.au immediately

d) Leave the current job and wait till another opportunity comes along because failure to complete this visit will not affect my shopper rating

Q6. When do you need to submit your report: *

a) When you have finished completing it

b) When Mystery Customers contacts you

c) After you have double-checked it, and within 24 hours of the visit occurring

d) When you have received payment

Q7. Mystery shoppers are more likely to receive more assignments: *

a) The more detailed and constructive their report is

b) The longer the stay of the visit

c) The more timely they are with correspondence

d) All of the above

Q8. Choose the incorrect statement: *

a) You must remain anonymous until the last stage of your interaction with the staff of the organisation you are visiting

b) If you are visiting a service organisation, you must be there for a minimum of 45 minutes so you can gain a thorough customer experience

c) If you are not operating under an ABN, you must complete the form 'Statement by a Supplier'

d) You will be a contractor of Mystery Customer, NOT an employee

Q9. If you have been assigned to visit a licensed venue (e.g., a bar or gambling area), you must: *

a) Gamble responsibly – you are responsible for your own winnings and losses

b) Eat and drink in a responsible manner

c) Visit the restrooms and note the location and condition in which you found it

d) All of the above

Q10. If you do a telephone check, you must: *

a) Visit the company to ask more in-depth questions

b) Not ask leading questions (e.g. ‘do you sell salmon pizzas?’) as this restricts the level of service that staff are able to provide

c) Call from a noisy background

d) Not record information whilst you are talking

If you want to be rewarded for visiting hospitality outlets and entertainment venues, or for going shopping, click here to complete an application form.

Testimonial 215

I just love being a part of the mystery customer shopper team. I am so happy and excited that my reports are very useful. You have put a huge smile on my face. I look forward to the many great assignments that are to come.
AT - Mystery Customer "shopper"
NSW

Testimonial

In the last twelve months I have been paid to visit shops, clubs and restaurants and have received free accommodation at a 5 star resort. As well as earning cash I have been able to have a weekend away with my husband.
"MD" - Mystery Customer "shopper"
Brisbane

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