- Tips for Shoppers
- Date submitted: 01/05/2010
Changes to our software
There are some key differences between our old and new system – so it’s important that you follow the instructions. You’ll need to check the due date of your survey – it’s no longer automatically the end of the month. And make sure you enter the time of your visit correctly – we’re using the 24 hour clock, so if your visit was at 6pm, you need to enter 18.00 and not 6.00.
What hasn’t changed is that you must always submit your survey within 24 hours of your visit. This means we can meet our commitment to clients of providing feedback within 48 hours of your visit.- Back to Top
Testimonial 235
- Mystery Customer has helped Pickles Auctions gain valuable insights into the strengths and weaknesses of our staff, service and facilities. The feedback has translated into positive action plans for training and development within our company. We have been very pleased with the ease of program set up, management and reporting provided to us.
- Angela Conn - National Marketing Manager
- Pickles Auctions
Testimonial 82
- This is our first time using mystery shoppers and have found it to be very useful in gathering feedback about our services. Our business is a little out of the ordinary; however we still need to ensure that our visitors are getting the best experience possible! It is a fantastic resource and we have found it to be extremely beneficial.
- Trent Russell - General Manager
- National Zoo and Aquarium
