Why use Mystery Customer as your Australian Mystery Shopping Provider?
Mystery Customer first established its mystery shopping platform in 2001 in Sydney and Brisbane but has now grown to a network of more than 40,000 registered shoppers across Australia And New Zealand.
Mystery Customer has extensive Australian-wide coverage for mystery shopping across all major urban and regional areas. We also have comprehensive experience recruiting shoppers in remote locations.
Since 2001 our data collection experts have completed more than 110,000 surveys for more than 700 clients. Mystery Customer data is secured with cloud infrastructure with best practice network security measures adopted.
Mystery Customer uses robust systems with multiple validating procedures and the software we use is a world leader in mass-market mystery shopping with 99.5% uptime since 2008.
Receive 24-hour access to the greatest online mystery shopper client portal and dashboard with reports at your fingertips
Each one a unique voice of the customer
Years in Operation
Number of Clients
Chances are we’ve got your industry covered
Although we work across all market sectors, Mystery Customer have specialist teams and products in the following areas:
Automotive (including dealer, manufacturer and repairs / maintenance)
Local government (including mystery shopping and voice of the customer)
Regional reach (across Australia and New Zealand), perfect for large franchise operations