Local Government Benchmarking

Mystery Customer Benchmark Plus

We have benchmark data from more than 130 Local Government Area Service Centres across Australia, New Zealand and Canada.

  • In 2019 we started rolling out Mystery Customer Local Government Benchmarking Plus across NSW while the other states followed in 2020.
  • A key charter for any Local Government is to ensure it delivers an appropriate and relevant service to its residents and other stakeholders
  • In meeting this charter, we believe, local councils can no longer provide ‘just a service’ but rather this service now needs to be delivered as an experience. Namely, one that is positive and delights customers.
  • It is also imperative that local government can measure/benchmark its performance against other councils on key customer-centric metrics in order to understand areas that can be improved and/or training opportunities that exist.
  • To that extent, Mystery Customer Benchmark Plus, collects, validates, and analyses key metrics across every single local council in NSW. We provide the opportunity for individual councils to benchmark themselves against several key customer service-related parameters.
  • Contact us today and find out how you can sign up for our LGA bundle. The bundle contains quarterly face-to-face and phone surveys, and comparative benchmark analysis. Isn’t it time to start hearing the voice of your customers?
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Compare Your Organisation

Tracks Trends Over Time

We Service Over 100 Licenced Clubs

Data From Over 130 Government Service Centres

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

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Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234