The automotive market in Australia and New Zealand is highly competitive, with dealerships constantly seeking new ways to stand out and drive sales. In this environment, customer experience has become…
Read more Whether you’re a long-time shopper or new to our community, we’re thrilled to have you on board. Each year brings new clients, new assignments, and plenty of opportunities for you…
Read more The Australian Polling Council (APC) has re-elected founding member Chris Lonergan of Lonergan Research to the position of Chairperson. Mystery Customer is owned by Lonergan Research. The APC - a…
Read more Benefits of Real Estate Mystery Shopping When you think about improving your real estate agency business, have you considered the role of mystery shopping? This detailed feedback can give you…
Read more Ever dreamt of getting paid to shop? Mystery shopping may be the perfect fit! As a beginner, you might wonder where to start. This guide answers all your frequently asked questions,…
Read more The pandemic reshaped customer service in ways few industries could have predicted. From sudden shifts to digital channels to rising expectations around safety, communication, and empathy, the experience forced businesses…
Read more Mystery Customer is Now Prime Too! On the 01/01/2023 two of our industries premium providers of quality mystery shopping decided to join forces. Both companies have a combined 40 years’…
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