Mystery Shopping Services Auckland
Our Mystery Shopping services in Auckland can help you to measure customer experience & service quality. It maps out your customer journey from start to finish. In doing so, it can assist you in improving & benchmarking your business performance, with the added benefits of reducing churn, increasing sales, combatting areas for improvement & enhancing customer loyalty.
Why use Mystery Customer as your Mystery Shopping Service Provider
- Mystery Customer are the experts in mystery shopping in New Zealand, with over 20 years of experience in delivering mystery shopping programs of all types & across all industries.
- Mystery Customer has extensive national coverage with close to 20,000 mystery shoppers across all major urban and regional areas. We also have great experience recruiting mystery shoppers in remote and difficult locations.
- We are the data collection experts. Since 2001 we have completed more than 110,000 surveys for more than 700 clients. Above all, your data is secure with cloud infrastructure and best-practice network security.
- Mystery Customer use only the most robust systems with multiple validating procedures. The software we use is a world leader in mass-market mystery shopping and has had a 99.5% uptime since 2008.
- You will have 24-hour access to our tailored dashboards that provide you with insights into your results & performance in a clear, concise & user-friendly manner.
Our carefully trained mystery shoppers are the essence of our successful & insightful programs.
Why Use Mystery Shopping?
Listen to the voice of the customer. To this end, Mystery Shopping is one of the most cost-effective methods of capturing customer’s expectations and preferences. In particular, learn about your customers’ problems and diagnose pain points that may be holding back your sales performance.
Five reasons to use Mystery Shopping as a Research Tool
- Encourage all levels of your organisation to become customer focused.
- Ensure that your sales and service teams adhere to the law and company policy.
- Check that your sales and marketing plans are understood and implemented by your teams at the point of sale.
- Benchmark your service and sales performance against your main competitors.
- Build and monitor training procedures to improve your service and sales outcomes.
With this purpose in mind, Mystery Customer can help construct a specialised program that suits your business and budget. You can start listening to your customer’s voice within weeks. Contact us today.
Auckland Mystery Shopper Jobs
We offer opportunities across Auckland to work from home, we’re always welcoming budding mystery shoppers to our friendly community of New Zealand secret shoppers. It doesn’t matter if you’re a seasoned secret shopper or have yet to step into the world of mystery shopping in Auckland, we’ve got the team and the know-how to make sure you get the best out of working with us. If you’d like to sign up as a secret shopper in Auckland click here to register.
Get Paid to tell us about your experiences as a customer
Mystery shoppers pose as typical customers and visit businesses like retail stores and fast food restaurants in order to measure standards of customer service.
Click here to become a mystery shopper in Auckland and get paid for flexible and occasional mystery shopping work.
