Hello 2024!

We all hope you had a relaxing and safe holiday season with family and friends. We certainly did!

2024 is looking to be a very big year for Mystery Customer with a few new clients and lots more assignments to be completed and we couldn’t be more excited to be working with you. Before we
begin – please note the following processes:

Applying for Assignments

Each client has a specific profile requirement for their projects. For example, some projects have specific upper and lower age limits, some want you to bring children and others do not. When allocating assignments, the Mystery Customer team reviews these requirements against the applications received.

We also take into consideration if you can complete the assignment earlier in the project period as well as your current grading. A higher grade opens more sophisticated opportunities for you. At
the start of the month, most of our jobs are released so there will be multiple jobs for 20-30 clients and it could take a few days for us to review all the applications received. If the start of the month falls on a weekend or a public holiday, they will not be reviewed until the next working day as we only assign jobs during business hours. Please keep this in mind when awaiting news on whether a job has been assigned to you or not but if you need to know urgently as you can only complete a job on a certain day, email operations@mysterycustomer.com.au and we can view your application ASAP.

When applying for assignments, remember the following:

Planned Date – If the project asks you for a planned date, please enter the date you intend to commence the assignment. If you need to change this date, for whatever reason, then please advise operations@mysterycustomer.com.au


Brief Note Supporting Application

If you can add a quick note as to why you want to do this assignment in this section, that would be appreciated. We do read these comments when reviewing applications. Before you apply for an assignment, always read the shopper notes to see if we require any additional information (such as what car you drive, and what is your current occupation), this can make you more likely to be considered successful.

Registering your interest in assignments does not guarantee work. We try to ensure that we fairly spread the workload throughout our active shopper database. You will be sent an automated email advising you that a Mystery Shop assignment has been awarded to you. However, we always suggest that if you have applied for assignments, that you check your “My Jobs” list each day. If, for whatever reason, you can no longer do a mystery shop, please either decline this online or advise operations@mysterycustomer.com.au. An assignment that becomes overdue, with no communication from you, will be automatically unassigned and will affect your grading.


Web & Phone Jobs

Do you love the idea of some extra cash but don’t always have the time to visit a store?

Every month, we have many web and phone shops that don’t require you to leave home! To access these, you select “Web & Phone Jobs” from the main menu of your Mystery Customer account.

These assignments are quick and easy to do. To be successful at these, you will need to:
– Have a laptop for the web assignments (we need to see the date and time of your inquiries to
prove when they were sent)
– Be able to take a screenshot of your laptop and phone
– Be available to make and receive phone calls during the working day
– Have a pleasant phone manner
– Be prepared before making the call


How to Take a Screenshot
Taking a clear screenshot is a minimum requirement for some of our assignments. When you take the screenshot, the date and time should also be shown.

1. Use a Snipping Tool – Press the Windows logo key + Shift + S
2. Press and hold the PrtSc key. Your complete Windows 11 screen will be captured.
PrtSc will just grab the image and save it to the clipboard.
1. Press and hold these three keys together: Shift + Command + 3
Screenshots will be saved to your downloads and/or desktop

Payment Cycles
We have a lot of questions regarding when payment occurs. This is listed on your Mystery Customer portal under the heading of “Shopper Invoicing and Payments”. We have listed it here for your

The first pay period includes all submitted surveys that are passed for approval by the survey validators between the first day of the month and 11 pm on the 15th of the month. These amounts will be paid into your account on the 20th of the current month. The second pay period includes all submitted surveys that are passed for approval by the survey validators between 11 pm on the 15th of the month and 11 pm on the last day of the month. These amounts will be paid into your account on the 10th to 12th of the following month.

• If the payment date falls on a weekend the payment will be made on the next working day after that date

Shopper pay statements are generated by the system automatically and reflect what has been approved for payment for the pay period, this does not mean you will be paid on the 1st or 16th of the month
• Only validated surveys are on the payment schedule. If you submit a survey close to the cut-off for a particular pay period it may not be validated in time. Also, if you submit a substandard survey, it may get held up in survey validation checks. To help make sure that you get paid promptly submit acceptable quality work as soon as possible after your visit.
• Occasionally we may need to make a manual payment (bonus / travel expense/venue closed), which may not show on your payslip but will be processed with your normal pay.
• Where work completed has required a store receipt to be attached / uploaded to your survey, please ensure this has been done. Expenses may not be reimbursed if appropriate supporting documentation is not provided.
• Missing a payment on a validated survey? The main reason why payments do not get processed to this schedule is that bank BSB and account details are not correctly recorded or up to date. Check these details by going to the orange man icon on the top right of your some page > my profile > more.
• Payments are always made from our account on the above dates but when they appear in your account will depend upon your bank’s clearance protocols. It can be up to 2 days after that date.
• If you believe you are missing a pay, email accounts@mysterycustomer.com.au. Also, copy in operations@mysterycustomer.com.au. But check your bank details and paystatements first.