Medical Mystery Shopping

Healthcare Mystery Shopping: Elevate Your Patient Experience

At Mystery Customer, we understand that exceptional patient care is at the heart of every successful healthcare provider. Our Healthcare Mystery Shopping service is designed to help you uncover insights, improve patient satisfaction, and enhance your overall service quality.

Why Choose Healthcare Mystery Shopping?

Healthcare providers face unique challenges in delivering consistent, high-quality care. Our tailored mystery shopping program helps you:

  • Gain unbiased patient perspectives
  • Identify areas for improvement
  • Enhance patient satisfaction and loyalty
  • Ensure compliance with industry standards
  • Boost your reputation in the healthcare community

Mystery shopping for the financial services industry

We can audit your business whether you are a hospital, medical centre, dental practice, cosmetic dentistry centres, pharmacy, diagnostic centre, or optometry practice or any of the medical businesses listed below.

Our Comprehensive Approach

✓ Customised Evaluations

We design mystery shopping scenarios that reflect real patient experiences, tailored to your specific healthcare setting.

✓ Trained Healthcare Evaluators

Our mystery shoppers are experienced in healthcare environments, ensuring authentic and valuable feedback.

✓ Detailed Reporting

Receive comprehensive reports with actionable insights to drive meaningful improvements in your service delivery.

✓ Benchmarking

Compare your performance against industry standards and competitors to stay ahead in the healthcare market.

Benefits of Our Healthcare Mystery Shopping Service

  • Improve Patient Satisfaction: Identify and address pain points in the patient journey to enhance overall satisfaction.
  • Enhance Staff Performance: Gain insights into staff interactions and provide targeted training to improve patient care.
  • Ensure Consistency: Maintain high standards across all departments and locations of your healthcare facility.
  • Boost Reputation: Elevate your healthcare brand by consistently delivering exceptional patient experiences.
  • Increase Efficiency: Streamline processes and reduce wait times based on real patient feedback.
  • Compliance Assurance: Ensure adherence to healthcare regulations and best practices.

Our Process

  • Consultation: We work with you to understand your specific needs and goals.
  • Custom Program Design: Develop a tailored mystery shopping program for your healthcare facility.
  • Implementation: Deploy our trained evaluators to assess various aspects of your patient experience.
  • Analysis: Compile and analyse data to generate actionable insights.
  • Reporting: Deliver comprehensive reports with clear recommendations.
  • Follow-up: Provide ongoing support to help implement improvements and measure progress.

Why Choose Mystery Customer?

  • Healthcare Expertise: Our team understands the nuances of the healthcare industry.
  • Proven Track Record: Trusted by leading healthcare providers across Australia.
  • Customised Solutions: Tailored programs to meet your unique needs and objectives.
  • Confidentiality: We ensure the utmost discretion in all our mystery shopping activities.
  • Continuous Improvement: Regular updates to our methodology to reflect evolving healthcare standards.

Ready to transform your patient experience? Contact Mystery Customer today for a free consultation and discover how our Healthcare Mystery Shopping service can elevate your healthcare provision. Our healthcare mystery shopping solutions look at key moments within the customer journey to help you understand and evaluate a range of factors. We ensure that you maximise your business and sales potential with greater insights into maintaining a high level of customer service in the medical services industry.

With our extensive experience, each healthcare insights program that we deliver is made to measure to fit the requirements of your healthcare services business.

If you would like to find out more or see our reporting platform in action why not contact us. Our experienced medical services mystery shopping experts will be happy to support you.

Scroll down to get in touch with us today.


Types of medical business we service

Here are examples of healthcare businesses and organisations that might benefit from using Mystery Customer’s Healthcare Mystery Shopping service:


    • Public hospitals
    • Private hospitals
    • Specialty hospitals (e.g., children’s hospitals, cancer centres)

Medical Clinics

    • General practice clinics
    • Specialist clinics (e.g., dermatology, cardiology, orthopedics)
    • Walk-in clinics

Dental Practices

    • General dentistry offices
    • Orthodontic clinics
    • Cosmetic dentistry centres


    • Chain pharmacies
    • Independent pharmacies
    • Hospital pharmacies

Diagnostic Centers

    • Imaging centres (X-ray, MRI, CT scan facilities)
    • Pathology labs

Mental Health Services

    • Psychiatric clinics
    • Counselling centres
    • Addiction treatment facilities

Allied Health Practices

    • Physiotherapy clinics
    • Chiropractic offices
    • Occupational therapy centres

Optometry Practices

    • Optometrist offices
    • Eyewear retailers

Telehealth Providers

    • Virtual consultation platforms
    • Remote monitoring services

Government Health Departments

    • To evaluate public health services and facilities

Medical Equipment Suppliers

    • To assess customer service and product knowledge

Wellness Centers

    • Holistic health clinics
    • Nutrition counseling services

Rehabilitation Centers

    • Physical rehabilitation facilities
    • Substance abuse recovery centres

Fertility Clinics

    • IVF centres
    • Reproductive health clinics

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234