About Mystery Customer

About Us

Five Reasons to use Mystery Customer as your Mystery Shopping Provider

  1. Mystery Customer was established in 2001 and now has close to 20,000 shoppers nationwide.
  2. Mystery Customer has extensive national coverage across all major urban and regional areas. We also have great experience recruiting shoppers in remote and difficult locations.
  3. We are the data collection experts. Since 2001 we have completed more than 110,000 surveys for more than 700 clients. Above all, your data is secure with cloud infrastructure and best practice network security.
  4. Mystery Customer use only the most robust systems with multiple validating procedures. The software we use is a world leader in mass market mystery shopping and has a 99.5% uptime since 2008.
  5. You will have 24-hour access to the best online client portal and dashboard with reports at your fingertips

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234