Exciting New Merger Of Two Premium Mystery Shopping Companies

Mystery Customer is Now Prime Too!

On the 01/01/2023 two of our industries premium providers of quality mystery shopping decided to join forces. Both companies have a combined 40 years’ experience in mystery shopping. The integration of our shopper networks means we now have more than 40,000 registered shoppers in Australia and New Zealand. This provides us with superior reach and unique capabilities to run and manage complex campaigns in Australia and New Zealand. Through our international collaboration network, we have also run successful campaigns in USA, Canada, Brazil, India, and Korea.

What Prime Mystery Shopping Brings 

Mystery Customer’s traditional area of expertise is in the food and beverage, retail, travel, hospitality, local government, and telecommunication industries. We have also completed complex price check, quality control and service compliance audits. Prime Mystery Shopping is a market leader in the complex world of automotive sales and service evaluation.

Mystery Customer and Prime are also part of the Lonergan Research group. https://lonergan.team. Lonergan Research is an independent strategic research consultancy that combines a wide range of discipline and approaches to solve complex business challenges. Lonergan Research combine the speed, agility, and technology-oriented mindset of a start-up with robust, evidence-based insights.

Mystery Shopping?

If you are a mystery shopper wishing to join an exciting growing business or a client looking for important insights into your customer’s experience, we are the team to join. Contact enquiries@mysterycustomer.com.au for further information and quotes.

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234