Our Shoppers

Our Shoppers – Quality Guaranteed

Where are they located?

Mystery Customer has shoppers spread across the country. They live in all states and territories in urban, regional and remote locations. Our belief is that there is nowhere we cannot shop.

What age groups are represented?

Our youngest are eighteen and we have a number of shoppers well into their seventies. All age groups are well represented accordingly.

Can we draw shoppers from specific demographic groups?

Yes, you can nominate age, income, gender. We can also use our extensive data base to attract those with a particular trait or requirement.

How do you make sure that your shoppers perform?

We have robust training and validating protocols. Consequently, our validators check all surveys and mark them according to:

  • accuracy;
  • relevance of the comments; and
  • grammatical skills and promptness of response.

As a result, we know and quantify the skill set of each of our shoppers. On-line training modules allow them to brush up their skills if needed. Thus, our operations team will only assign a shopper to your job if we know they are up to the task.

What if I think that a survey has not been performed correctly or the shopper’s undercover status has been compromised?

We offer a 100% satisfaction guarantee. While we strive to deliver perfect service every time, sometimes things don’t go as planned. Furthermore, if ever necessary, we will do another visit free of charge.

  • Nationwide metro, regional, rural
  • Nominate a shopper age or gender group
  • Select on expertise / specialisation

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234