Mystery Shopping Reporting

What does the reporting output look like?

We know the value of reporting in a timely manner. We export surveys and reports to you as soon as our validators give the green light. Each survey contains the shopper’s answers and comments as well as an action plan that explains how the result can be improved.

We use a state-of-the-art system that provides in-depth but user-friendly reports via a live Client Portal.

The portal enables you to explore your customised dashboard, which in turn allows you to:

  • View past surveys;
  • See 12 standardised reports; and
  • Create your own roll up reports.

All reports can be exported in pdf or excel format.

Mystery Customer also offers Premium Reporting which allows us to interpret the data for you.

All your data is available in one place and customer insights are accessible across your enterprise whenever or wherever your team needs them. Mystery Customer delivers your customer voice in a user-friendly format.

Standard Dashboard Reporting Example Survey Report Example Premium Report Example

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234