Mystery Shopping for the Insurance Industry

Mystery Customer is Australia’s flagship insurance Mystery Shopping company, specialising in mystery shopping for insurance companies and brokers.

We have a broad range of trained, experienced mystery shoppers in Australia and New Zealand. They can be segmented via location, age, gender and education.

We tailor surveys to client needs using state-of-the-art software. We can produce online reports by individual locations, regions, and state, and national levels. We can measure trends and improvements over time.

Boost Insurance Sales with Mystery Shopping: Uncover Hidden Opportunities

Is your insurance sales process leaking leads? Identify hidden weaknesses and skyrocket conversions with Mystery Customer’s mystery shopping programs.

Happy clients include insurance companies, insurance brokers, and insurance comparison websites.

We specialise in:

  • Mystery Shops using store visits, telephone inquiries, website, and email inquiries

Insurance Mystery Shopping

Struggling to convert leads into sales?

Today’s insurance market is fiercely competitive. Converting leads into sales requires an exceptional customer experience. Yet, many insurance providers and brokers struggle to identify areas for improvement in their sales funnel.

Become an industry leader with Mystery Customer, the trusted choice for insurance mystery shopping. Our experienced mystery shoppers pose as potential customers, evaluating your sales interactions at every touchpoint. From phone calls and website navigation to in-person meetings, we provide detailed reports highlighting strengths and uncovering weaknesses in your sales process.

With our extensive experience, each customer insights program we deliver is made to measure to fit the requirements of your business.

A professional and well-executed mystery shopping program provides a unique and objective perspective of the customer experience while keeping your staff on their toes with automotive mystery shopping.

Our highly experienced and trained secret shoppers can pose as prospective buyers or potential customers, follow your scenario and inspection guidelines and report back in great detail from the customer’s point of view.

Our mystery shopping program clients include insurance companies, insurance brokers, and insurance comparison websites across Australia and New Zealand.

Benefits of Mystery Shopping for Your Insurance Business:

  • Increased Conversions: Identify missed opportunities and refine your sales approach to convert more leads into loyal customers.
  • Improved Customer Experience: Ensure your team delivers exceptional service at every customer journey stage, building trust and loyalty.
  • Actionable Insights: Gain data-driven insights to optimize your sales strategy and boost ROI.
  • Competitive Advantage: Stand out from the competition with a customer-centric approach that fosters higher sales and client satisfaction.

Why Choose Mystery Customer?

  • Industry Expertise: We understand the unique challenges of the insurance industry.
  • Rigorous Training: Our mystery shoppers are highly trained to evaluate your sales process accurately.
  • Detailed Reporting: Receive comprehensive reports with actionable recommendations for improvement.
  • Nationwide Coverage: Access mystery shoppers across the country.
  • Scalable Programs: We can customise a program that fits your business’s specific needs and budget.

Mystery Customer is the leader in mystery shopping. Click below to get more info about our insurance agency mystery shopping services and get a free quote.

Ready to unlock the power of mystery shopping for your insurance business?

Get More Info

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234