Mystery Shopping for Law Firms

Welcome to Mystery Customer, the premier destination for law firms, solicitors, and legal service providers looking to enhance their customer experience. Our expert team of mystery shoppers is dedicated to helping you uncover valuable insights and improve your client interactions.

With our comprehensive mystery shopping program, we offer you a unique opportunity to gain an unbiased perspective on your firm’s performance. Our professional shoppers meticulously evaluate every aspect of your customer journey, from initial contact to post-service follow-up, providing you with precise feedback that you can use to refine your processes and exceed client expectations.

Through our tailored landing page content, we provide you with a detailed overview of how mystery shopping can specifically benefit law firms, solicitors, and legal service providers. From evaluating phone etiquette and responsiveness to assessing the professionalism and knowledge of your legal team, our mystery shoppers delve into the intricacies of your customer experience to reveal areas of strength and areas for improvement.

By partnering with Mystery Customer, you can not only enhance your firm’s reputation and client satisfaction but also gain a competitive edge in the legal industry. Our comprehensive reports and actionable insights will empower you to fine-tune your services, optimise client interactions, and ultimately increase client retention and referrals. Don’t leave your customer experience to chance.

Join the ranks of leading law firms and legal service providers who trust Mystery Customer to elevate their service quality and ensure excellence in every client interaction. Take the first step towards unlocking a world of opportunities by contacting us today.


Mystery Shopping for Legal Services

Our legal services mystery shopping visits are used by Law Firms, Solicitors, and legal service providers across Australia and New Zealand.

Mystery Shopping: Your Path to Profit and Client Delight

Unleash growth:

  • Boost conversions and repeat business.
  • Identify cross-selling opportunities.

Empower your team:

  • Motivate and engage employees.
  • Identify training needs and track progress.
  • Drive continuous improvement.

Create happier clients:

  • Increase satisfaction and loyalty.
  • Fuel word-of-mouth referrals.

Let mystery shopping unlock your business’s true potential.

The benefits you get from Mystery Shopping

  • Measurement of customer service quality, performance, and quality standards
  • Gaining insight into employee performance, customer experience and satisfaction, and overall brand perception from a customer perspective
  • Successfully engage new customers and ensure customer loyalty
  • Identify processes or practices that are complicated for the customer to understand and determine whether following standards are important to the customer.

Whether you are a newly opened legal firm or an established chain of solicitors we can help you devise a suitable mystery shopping campaign that helps identify areas for improvement.

Increase Service Delivery

Improve Customer Satisfaction

Grow Sales

Boost Your Bottom Line

Projects Completed

Each one a unique voice of the customer

Years in Operation

Established 2001

Number of Clients

Chances are we’ve got your industry covered

Get in touch


Mystery Customer
Level 3, 533 Kent St
Sydney NSW 2000

Office Contact

PO Q890
Queen Victoria Building
Sydney NSW 1230


Ph: 1300 601 234